SHIPPING AND DELIVERY
DHL Express Worldwide Service is the Framescenter’s official courier.
Delivery costs will be calculated according to the weight and the geographic destination.
DHL Express Worldwide fees which apply on the shipment of goods outside European Union include custom declaration costs as per Ministerial Decree No. 060788 and further modifications. Possible custom rights (custom duties, VAT, ect.) are on customers charge.
They are usually required to pay customs duties to the Countries that are outside the European Union, which unlike the Community customers who pay VAT on the products, are not required to pay any VAT taxes, but will have to pay the Customs of their Countries duty to clear the goods. We are not able to know the amount, because each country decides the percentage to be applied.
Upon delivery, before undersigning the receipt papers, customers shall have to check the product status.
If for any reason, you are not satisfied with your order, you may exercise the right to return your purchased products by sending us a written notice within fourteen (14) days from the date on which you received your order with an acknowledgment receipt either
By email to: firstname.lastname@example.org
or by registered mail to:
OPTARISTON WEB SRL
Via Modena 19
00184 Roma ITALY
All shipping costs to return the purchased items shall be borne by the consumer. All items shall be returned to Optariston Web Srl within fourteen (14) days from the delivery date. The items shall be received unworn, undamaged and in the same conditions as they were shipped.
They shall be sent back in their original packaging together with all labels and materials included in the package. Optariston Web reserves the right to refuse refunds in case of returned items that do not comply with our return policy.
Refunds will be made as soon as possible and, in any case, within 30 days from the notification of your return request. Shipping costs will be deducted from the refund as well as eventual fees/duties to receive the parcel back, if any.
Alle detailed instructions on http://japan.framescenter.com/en/return-policy